Fingerprint Retention FAQS


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Against whom can complaints be filed?

Complaints can be filed against any healthcare practitioner or facility licensed or regulated by the Department of Health’€™s Division of Medical Quality Assurance (MQA).  Complaints can also be filed against any individual or facility providing heath care services regulated by MQA without a valid Florida license.  Information on Regulated Professions

To file a complaint on a non-medical related business or profession, please visit the Department of Business and Professional Regulation.

Why do I receive an error when trying to print my temporary license?

If a PDF file fails to download, shows up blank, or freezes your internet browser, the file was most likely corrupted during the download process. To correct the problem, you will need to first clear your browser’s cache, then close and restart the browser, which entails logging back into MQA Services to continue downloading the document. If the cache is not cleared the cached version of the document, which is likely damaged, will still appear.

Why am I not receiving a response to my email inquiries?

Verify that you are using the email address: MedicalQualityAssurance@doh.state.fl.us Also, If you have SPAM blocker on your computer, you will not be able to receive emails from Licensure Services without updating your SPAM blocker to allow emails from the Department. Please update your SPAM blocker to receive emails from @doh.state.fl.us or contact our Licensure Support Services at (850)-488-0595, for Account ID and Password renewal information.

Is there an additional fee for using a credit card?

No. There is no additional cost for making a credit card payment online.

How can I get information on initial license requirements?

By visiting your board’€™s licensing page. Select your profession then click on Requirements.

Where should I mail my application and fees?

Mail your application and fees to:

Department of Health
P.O. Box 6330
Tallahassee, FL 32314-6330.

I overpaid on my fees. Can I receive a refund?

There is a three year statute of limitation for refunds so if the overpayment was made less than three years ago you are eligible for a refund.

Will I get a refund if I am not approved for licensure?

The Board Office will refund your initial license fee and unlicensed activity fee. Your application fee is non-refundable and will not be refunded to you.

How long will it take to receive my refund?

Once your request is received, it can take up to four weeks to receive your refund.

If I reapply for licensure after my application expires, will all of the fees apply to my new application?

Only the initial license fee and the unlicensed activity fee will be applied to the new application.

Do I have to report any criminal activities after I receive my medical license?

You are required to report all criminal activities after you receive your medical license. You may report the criminal offense(s) online via Online Services, by e-mail Licensure_Services@doh.state.fl.us, or by mail to Florida Department of Health, Licensure Support Services Unit, Bin #C-10, Tallahassee, FL 32399-3267. If reporting by e-mail or mail, provide the date of the offense, a description of the crime, and the county and state of jurisdiction.

Should I still mail in the renewal application if I renew online?

No. If you receive confirmation of a successful renewal, submission of the renewal application is not necessary.

How do I tell if my e-Renewal was successful?

You will receive a confirmation message following a successful renewal. You are encouraged to print this message for your records.

Can I give my credit card information over the phone or by mail to renew my license if I do not want to use my card on the Internet?

No. The e-Renewal web site is a secure site and does not retain complete credit card information after the data is processed.

When is my renewal due if I renew online?

Online renewal does not change your renewal expiration date. You are still required to submit a renewal no later than midnight on the date the license is scheduled to expire

Does the department have assistance programs for impaired health care professionals?

Yes, Florida health care professionals can seek assistance for impairment through the Department’s Impaired Practitioner Programs – the Intervention Project for Nurses (IPN) or the Professionals Resource Network (PRN). Impairment may be as a result of misuse or abuse of alcohol or drugs, or both, or due to a mental or physical condition which could affect the licensee’s ability to practice with skill and safety.

Intervention Project for Nurses, Inc. (IPN)
(Contract Number: COMV5)
Linda L. Smith, ARNP, M.Div, CAP
Chief Executive Officer
P.O. Box 49130
Jacksonville Beach, FL 32240-9130
Toll Free: (800) 840-2720
Telephone Number: (904) 270-1620
FAX: (904) 270-1633
E-Mail: lsmith@ipnfl.org

Professionals Resource Network, Inc. (PRN)
(Contract Number: COMW3)
P.O. Box 1020 Fernandina Beach, Florida 32035-1020
Toll Free: (800) 888-8PRN (8776)
Telephone Number: 904-277-8004
Fax: 904-261-3996
E-Mail: admin@flprn.org

Why does my computer screen jump back to a previous page after I have already entered the data on the previous page and it does not submit my renewal request?

For Internet Explorer users, the security setting must be set to medium and cookies must be enabled. To set Internet Explorer to medium security follow the instructions below:

  • Open Internet Explorer and select ‘Tools’ from the top menu bar.
  • Select ‘Internet Options’ from the drop down list.
  • Once the ‘Internet Options’ window appears, select the ‘Security’ tab.
  • From the ‘Security’ tab window click on/select ‘Medium’.
  • To enable cookies, use the same ‘Internet Options’ window and select the ‘Advanced’ tab.
  • From the ‘Advanced’ tab window, press the down arrow on your keyboard until the words ‘Always Accept Cookies’ are highlighted and use the scroll bar and click on/select ‘Always Accept Cookies’. Click ‘Apply’ and retry using the e-Renewal system.

What is the advantage of renewing my license online?

When you renew your license online, you will receive immediate confirmation that your renewal was received and processed successfully. In addition, online renewal allows you to use American Express, VISA, MasterCard or Discover to pay.

Who do I contact if I have additional questions?

If you have any questions about renewing your license, call (850) 488-0595. Our customer service staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time. (Excluding state holidays)

Why doesn’t the Renew License link allow me to open it?

The Renew License link is only activated for practitioners who are in renewal. If you believe your license is in renewal and you do not have access to the online renewal system, please email the Department at Licensure_Services@doh.state.fl.us or call (850) 488-0595. Our Licensure Support Services staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time

How do I know when I should renew my license?

The department will mail a renewal notification to your last known address at least 90 days prior to the expiration of your license. Your license also indicates the date it will expire.

What if I want to change the status of my license during renewal?

The e-Renewal system will not allow you to change your status online. If you need to change your license status, you will be required to mail your renewal application and fee to the department for processing.

Why won’t the e-Renewal website accept my credit card information?

There are many reasons why credit card information may not be accepted. Some suggestions for checking credit card data input are listed below. If you find that all data is complete and correct, but the card is still not accepted, try a different card. Be sure that you do not use any hyphens, “-“, underlines, “_”, or spaces when you type your credit card number.

Do not type text in the space provided for your credit card type, be sure that you click on/select your credit card type from the drop down list of acceptable credit cards.

Be sure to state the credit card expiration date correctly, with the slash and without spaces. An example of a month, year expiration would be: 09/03

There is no comparison between the name on your license and the credit card name. When typing the name on the credit card, be sure that you type it just as it appears on the card that was used to complete the other credit card information.

Be sure that all credit card data fields are completed.

Which link allows me to change my mailing address on file with the department?

Once you are logged into Online Services, select Update Address link from the side navigational menu.

I’m entering my Account Id and Password but I can’t get logged on. What’s the problem?

Please note that Account Id and Password are case-sensitive. You must enter the values exactly as they were provided. Use the "Shift" key to capitalize letters, not the "Caps Lock" key.

Can I change my password?

Yes. After you have successfully logged in, you can modify your password by selecting Update Login located on the side navigational menu.

Can I change my account User ID?

Yes. After you have successfully logged in, you can modify your account id by selecting Update Login located on the side navigational menu.

Where would I file an appeal if I am disciplined by my licensing board?

At the following address:

Department of Health
MQA Agency Clerk’€™s Office
4052 Bald Cypress Way, Bin CO1
Tallahassee, Florida 32399-3251

How do I update my address?

  1. Login to Online Services by selecting your profession from the dropdown menu and entering your User ID and Password
  2. Your User ID and Password were mailed with your initial license. Please look at the center section and refer to the Online Services Instructions, item #5.
  3.  If you do not have your User ID and Password, click on “Get Login Help“.
  4. Select “Update Addresses” on the left side of the page
  5. Enter the new address information
  6. Once you have entered your new address, click on “Process”. You will receive a confirmation page that displays the updated address.

About Your Practice Location Address

The practice location address will display on the Internet and your license. Your practice location must be a physical location address and must not include a Post Office box. The mailing address will only display on the Internet if you have not provided a practice location address to us.

A pharmacy currently registered with the Board of Pharmacy may not move the pharmacy without prior approval from the Board. It is recommended that the change of location application be made for the new location approximately 60 days in advance. Prior to issuance of the new permit to the new location, a change of location inspection must be completed by a Department of Health Inspector. The inspection will be similar to the one required for a new pharmacy; however, the Board does understand that in certain instances the library, shelving, etc. will be moved from the old location at the time of the move.

Establishment/Facility Name or Address

If the name or address change is for a facility that has changed location, a licensure application must be submitted. See your profession’s web page for additional information. If you prefer to change your address by mail, please complete the Change of Address Form. Written requests for address changes must include your name, profession, license number, old address, new address, date of birth, last four digits of your social security number, and your signature. If you are submitting an address change request by mail, please allow 5-7 business days for processing. Online requests will be processed within 48 hours.

Please Note: An updated license will not be automatically sent. A duplicate license request must be submitted.

Where should I call to check the status of my application?

The division’€™s call center at (850) 488-0595. We are open from 8:00 a.m. to 6:00 p.m., Eastern Standard Time. We’re closed on weekends and state holidays. You may email us at MedicalQualityAssurance@doh.state.fl.us.

Where do I get the ORI number to submit to the vendor?

If you apply online, there is a form that you must print out that will have your ORI number pre-populated. In the paper application, you can locate your ORI number in the instructions.

Which professions have profiles that list education, specialty certification and other background information on-line?

All medical doctors, osteopathic physicians, chiropractic physicians, podiatrists, and advanced registered nurse practitioners have profiles that list this information.

What are the provisions of this bill?

This bill amends section 456.024, Florida Statutes, (F.S.), creating a temporary license for health care practitioners who are spouses of active duty members of the Armed Forces.

How would an applicant apply for licensure?

The applicant can download the regular application to include the supplemental page from the board’s webpage.

What needs to be provided with the application?

  1. Fees
  2. Proof of marriage to an active duty member of the Armed Forces of the United States and that the applicant’€™s spouse is assigned to a duty station in this state based upon the member’€™s official active duty military orders.
  3. Proof of a valid license in another state, the District of Columbia, a possession or territory of the United States, or a foreign jurisdiction and eligibility to take the Florida licensure examination.

When does the temporary license expire?

The temporary license is valid for 12 months after the date of issuance and is not renewable.

Why must the applicant provide the normal application for licensure?

The applicant must provide proof that he or she would otherwise be entitled to full licensure under the appropriate practice act, and is eligible to take the respective licensure examination as required in Florida.

Why is continuing education being verified at renewal?

Continuing Education is a requirement to renew a professional license. Section 456.025(7), F.S. requires the Department to implement an electronic continuing education tracking system for each biennial renewal cycle and to integrate such system into the licensure and renewal system.

What would deem an applicant ineligible for licensure?

  1. If applicant has been convicted of or pled nolo contendere to, regardless of adjudication, any felony or misdemeanor related to the practice of a health care profession.
  2. If applicant has had a health care provider license revoked or suspended from another state, the District of Colombia, or a United States Territory.
  3. If applicant has been reported to the National Practitioner Data Bank, unless the applicant has successfully appealed to have his or her name removed from the data bank.
  4. If applicant has previously failed the Florida examination required to receive a license to practice the profession for which the applicant is seeking a license.
  5. The board or department if there is no board may revoke a temporary license upon finding that the individual violated the profession’s governing practice act.

When will this change become effective?

Beginning with licenses expiring May 31, 2013, practitioners will be prompted to report continuing education credits during the renewal process.

What will happen if I do not have the required continuing education for renewal?

Beginning in 2015 you will not be able to renew a license without having your continuing education reported into the continuing education tracking system. If you do not have the hours to report, your license will move to a delinquent status at expiration. In order to renew a delinquent license you will be required to complete the continuing education requirements. Additional fees may apply.

What are the requirements for Immunization Certification?

Complete requirements can be found on our licensing page along with the Immunization Administration Certification Application. Pharmacists must hold a Florida pharmacist license that is active and in good standing.

  • Must successfully complete an immunization administration certification program of no fewer than 20 hours, approved by the Florida Board of Pharmacy.
  • Must enter into a protocol under a supervisory practitioner who is a physician licensed under chapter 458 or chapter 459, F.S.
  • Must maintain at least $200,000 of professional liability insurance.

What is an Other Payer Code?

An Other Payer Code is an option given to employers to pay for their employee’€™s registration and renewal fees. This method of payment is only available for Registered Pharmacy Technician payments.

How do I obtain an Other Payer Code?

Interested employers will need to register with the Florida Board of Pharmacy by providing, in letter format, their Business Name, Mailing Address, Phone Number and Federal ID Number. In addition, we will need a Contact person and email address. Please indicate if you require more than one payment code, or a code expiration date and sign the letter indicating that all of the provided information is true and correct.

Please mail this letter to:

Florida Board of Pharmacy
4052 Bald Cypress Way
Bin # C-04
Tallahassee, Florida 32399-3254

Once the employer is registered, the Florida Board of Pharmacy will mail a notification letter including the payment code and instructions on how to submit payment for employees who applied for a Pharmacy Technician Registration. The employer will need to provide their “Other Payer Code” to employees prior to them applying.

How do I submit and pay the application fee using an Other Payer Code?

Applicants must obtain the other payer code from their employer. This code can be used on the application as a payment option.

How do I remove the immunization certification?

Submit a written request to the Board of Pharmacy to remove the certification from your pharmacist license.

Please Note: If you choose to remove this certification from your license you will be responsible for completing the Continuing Education requirements for the current biennium. However, if you remove the certification at renewal you will not be responsible for completing the Continuing Education requirements for the following/upcoming biennium.

How do I renew my immunization certification?

The certification is automatically renewed upon renewal of your pharmacist licensee. There is no additional fee required.

What are the renewal fees for 50 year pharmacists?

If you hold a 50-Year Pharmacist qualification on your Florida license, you are not required to submit any renewal fees with your notice. Please submit a letter with your renewal stating that you are a 50-Year Pharmacist and that you have fulfilled all of your CE requirements.

What additional continuing education requirements are necessary in order to administer the varicella zoster and influenza vaccine?

A 3-hour course each biennium offered by a statewide association of physicians in this state on the safe and effective administration of vaccines and epinephrine autoinjection.

When do the new continuing education requirements for certified immunizers go into effect?

Pharmacists are required to complete the 3-hour course for this biennium ending September 30, 2013.

Where can I obtain the required course for immunization administration?

Currently there is one approved course available online. The Board of Pharmacy and CE Broker websites will be updated as additional courses become available.

Can I register for the NAPLEX® and MPJE® prior to graduation?

You may submit your registration prior to graduating, but the board will not confirm your eligibility until you meet all graduation requirements.

Can my score transfer to more than one state?

Yes, if the new state will accept a score transferred from another state, you may score transfer to more than one state. Please contact the state that you are seeking a score transfer to for information. Also, refer to the NAPLEX®/MPJE® Registration Bulletin for details regarding the score transfer program.

I registered online and received a confirmation number from NABPA®. Can I use this confirmation number to schedule an appointment?

No, the confirmation number is only used as proof of completing the online registration process. You will receive an Authorization to Test (ATT) identification number (via regular mail) from Thomson Prometric upon eligibility approval from the board.

When will I get the ATT?

You should receive your ATT within 45 days from the date you mail your application, if the application is complete and you have submitted the registration forms and fees to NABP®.

How long is the ATT good for?

One (1) year from the date of receipt of the application. If you are a licensure transfer candidate, you must test before your official application expires. Please contact the board to determine if additional restrictions apply.

How do I get an extension on my ATT?

Candidates are given a one-year eligibility period to schedule and take the examination. Requests for eligibility extensions will not be granted. If your eligibility expires, you must submit a new registration form and fees.

How long does it take to be approved for the licensure examination?

Florida Statues allow the board office 30 days to provide a letter regarding the status of the application, however our office will process your application within 7-14 business days and notify you of any deficiencies.

Can I work as a pharmacist while I am waiting for approval to take the exams?

No, however you may work as a licensed intern. You must apply to the board office for a Florida intern license if you do not currently have one. Please refer to our Licensing and Registration page for details on how to apply for a Pharmacy Intern license.

Where can I take the licensure examination?

Both parts of the exam are computerized and can be taken in your state. Exams are offered everyday of the year with the exception of holidays and Sundays. You may schedule an appointment at any testing location.

How long do I have after I submit my application to take the licensure examination?

You have one (1) year after the date your application is received by the board to complete all licensure requirements. If you do not complete all licensure requirements within one (1) year, the application will expire and you must reapply.

What should I do if I fail the exam?

Register with NAPB and submit the exam fees after the allotted waiting period. You must wait a minimum of 91 days to retake the NAPLEX® and a minimum of 30 days to retake the MPJE®.

How can I find out if I passed my exam(s)?

According to Chapter 456, Florida Statutes, results may not be given by telephone for any reason. Results can be viewed online  or www.nabp.net.

How do I complete bulk renewals and pay invoices using an other payer code?

Employers who elect to use the Other Payer Code will be required to log-on to MQA€™s secure on-line services (https://ww2.doh.state.fl.us/mqaservices/login.asp?mult=&pass=Y) website to approve and submit payment. The employer will be able to deselect applicants who are not eligible to use their Other Payer Code€™. Then the employer will be prompt to a Credit Card payment screen where they can pay by using Visa, MasterCard, Discover, or American Express.

How do I add Immunization Certification to my license?

An Immunization Administration Certification Application must be submitted in order to administer vaccines. The requirements for this certification can be found on our Licensing page.

How do I obtain a 50 year pharmacist license?

If you have been licensed in Florida for 50 years the qualification is automatically added to your license. The Board staff adds this qualification in June of each year. If you have been licensed in Florida for 50 years and do not see this qualification on your license you must submit a written request to our office. Once the request is received it will be verified and added if the qualifications are met.

Is it possible to expedite the criminal history background screening process?

Unfortunately, there is no way to expedite the process.

What information is included in the profile?

The profile contains required and optional information from the practitioner.

Required information includes:

  • The practitioner’€™s education and training, including other health-related degrees, professional and post graduate training specialty
  • The practitioner’€™s current practice and mailing addresses
  • The practitioner’€™s staff privileges and faculty appointments
  • The practitioner’€™s reported financial responsibility
  • Legal action taken against the practitioner
  • Board final disciplinary action taken against the practitioner
  • Any liability claims filed against Podiatric Physicians which exceed $5000
  • Any liability claims filed against M.D.s and osteopathic physicians which exceed $100,000 Optional information may include committees/memberships, professional or community service awards, and publications the practitioner has authored.

Are profiles available for other professions?

No; however, Licensure Verification is available for all health care professionals currently or previously licensed in Florida.

Can I check the status of my application online?

If this feature is currently available for your profession, you may check the status of your application in real time via our Online Services. You will need your User ID and password in order to log in. If you lose your User ID and password, you can log in alternatively using the ‘Get Login Help?‘  link located below the login fields. Additional assistance can be found by contacting Licensure Support Services at (850) 488-0595.

What is the difference in viewing my course history for free or subscribing to the continuing education tracking system?

With a free Basic Account you can view your basic course history, which will list the course name, educational provider name, date of completion and hours reported. It would then be up to you to determine whether all of the courses that have been reported will complete all of your specific continuing education requirements. You can also self-report any continuing education that may be missing. A Professional Account (paid subscription) provides you with all of the tracking tools that CE Broker offers. Your transcript will display what your specific CE requirements are and will calculate what requirements have been met and what may still be outstanding. A Professional Account is a subscription service and is not a requirement but it can be a useful tool in managing your Florida continuing education requirements should you chose to subscribe.

How will I know what has been reported?

You will be able to view your course history free of charge. Your course history will show all the courses that have been reported.

Do I have to subscribe to the electronic tracking system?

No, subscriptions remain optional. There are a number of services you can receive by subscribing, however, it is optional. You can always search for courses, report your hours, and view your course history free of charge by creating a Basic Account

Do I have to wait until license renewal to report my continuing education credits to the electronic tracking system?

No, you can report your hours free of charge anytime during the biennium. For more information please visit www.CEatRenewal.com. Please note, if you take a course from a Florida Board approved Provider they are required to report on your behalf. If you take a course from a National organization it is your responsibility to report completion. There may be other ways for you to obtain credit towards continuing education required for license renewal. For specific approved methods of obtaining continuing education for your profession please review the Board rules by visiting www.flhealthsource.gov .

How can I file a complaint against a licensee?

Print the Complaint Form with the Authorization for Release of Patient Records from our Enforcement site or call 1-888-419-3456 or (850)414-1976 to request one by phone. Complete the form and mail it to the address given on the form.

Who can attend board meetings?

All board meetings are open to the public.

What is the difference between License Verification and License Certification?

License Verification

Information regarding the licensure status of a practitioner. This is for use by persons or organizations that do not require a document certifying this information under seal.

Licensure Certification

Specific document certifying licensure status and disciplinary history, prepared by a representative of the Division of Medical Quality Assurance and bearing a seal. This document is generally required for applicants seeking licensure in other states and for use in court proceedings. There is a $25 fee for this service in accordance with Rule 64B-4.001, F.A.C.

Where should I send the supporting documents for my application?

Please mail all required supporting documents directly to the Board Office. Please visit the Contact page for the Board’s mailing address.

Do I have to send all of the supporting documents for my application to the Board at the same time?

We encourage you to send as much information as possible to help expedite the licensure process.

How long will it take for my license to be issued?

Your license number will be issued within five to seven business days once your licensure application has been approved. Please allow ample time for mail delivery to receive your printed copy.

Can I be granted an extension on an application after it has expired?

Section 456.013(1)(a), Florida Statutes does not allow for an extension. An incomplete application is only valid for one year.

What crimes or license discipline must be reported on the application?

All convictions, guilty pleas, and nolo contendere pleas must be reported, except for minor traffic violations not related to the use of drugs or alcohol. This includes misdemeanors, felonies, €œdriving while intoxicated (DWI)€ and driving under the influence (DUI). Crimes must be reported even if they are a suspended imposition of sentence. All prior disciplinary action against any other professional licenses must be reported, whether it occurred in Florida or another state or territory.

Can a person obtain a license if they have a misdemeanor or felony crime on their record?

Each application is evaluated on a case-by-case basis. The board considers the nature, severity, and recency of offenses, as well as rehabilitation and other factors. The board cannot make a determination for approval or denial of licensure without evaluating the entire application and supporting documentation.

Do I have to report charges if I completed a period of probation and the charges were dismissed or closed?

Yes. Offenses must be reported to the board even if you received a suspended imposition of sentence and the record is now considered closed.

What type of documentation do I need to submit in support of my application if I have a prior criminal record or licensure discipline?

  • If you have a criminal record, you must submit certified official court documents related to your criminal record, showing the date(s) and circumstance(s) surrounding your arrest(s)/conviction(s), sections of the law violated, and disposition of the case(s). Documents would normally consist of a complaint or indictment, a judgment, a docket sheet, or other documents showing disposition of your case. Some courts refer to these documents as an order of probation. A court clerk must certify these court documents before we can accept them.
  • If you have received discipline against any license that you have held, you must submit certified copies of the documents related to the disciplinary action taken. The documents must come from the agency that took the disciplinary action and must be certified by that agency.

You must submit a detailed description of circumstances surrounding your criminal record or disciplinary action.

What criminal offenses may prevent me from obtaining a medical license?

You are required to report all criminal offenses to the Board. Each application will be evaluated on an individual basis. For more information on offenses that may prevent you from obtaining a medical license, see the links below: –Chapter 456, F.S.: Health Professions and Occupations: General Provisions – s. 766.301 through 766.316, F.S.: Medical malpractice and related matters

After you receive my application, how long will it be before I get a response?

We will send you notification about the status of your application within 30 days after we receive it.

Who can file a complaint?

Anyone can file a complaint. Complaints should be clearly written or typed, and signed. Complaints can be filed through our Consumer Services Unit.

What issues may not be investigated by MQA?

Fee disputes (i.e. broken or missed appointments)

Billing disputes (It is the responsibility of consumers to know the terms of their insurance coverage and approved providers.)

Personality conflicts

Bedside manner or rudeness of practitioners

For additional information, please visit Consumer Services.

What happens to a complaint once it is filed?

It is: reviewed for possible violations of Florida law; investigated if the review determines a possible violation; and referred to the Prosecution Services Unit after investigation.

Healthcare Practitioner Regulatory Process Chart (pdf – 80kb)

Is there a time limit for filing a complaint?

Yes, as provided below:

  • Incidents occurring before July 1, 2006 -€“ no time limit
  • Incident occurring after July 1, 2006 -€“ six (6) years.
  • If fraud, concealment or intentional misrepresentation of facts prevented the discovery of the alleged violation – 12 years.
  • If criminal actions, diversion of controlled substances, sexual misconduct, or impairment by a licensee – no limit.

Can a complaint be filed electronically from the website?

No, but a copy of the complaint form may be printed from the website and mailed or faxed.

Where can complaints against a Hospital, an Assisted Living Facility or a Nursing Home be filed?

Complaints against hospitals, assisted living facilities and nursing homes should be filed with the Agency for Healthcare Administration.

Will the person filing the complaint be required to participate in the investigation?

The department may contact the person filing the complaint to request additional information or to testify in a formal hearing before the Division of Administrative Hearings.

Does it cost anything to file a complaint?

No; however, the person filing the complaint may be required to pay for copies of medical records.

Are complaints confidential?

Complaints remain confidential until ten days after the probable cause panel of the Board has determined that a violation has occurred. Patient identity and patient records remain confidential at all times.

Will the practitioner know that a complaint has been filed?

Florida Statutes require that if the complaint is opened for investigation, the healthcare practitioner be given a copy of the complaint.

Can I file a complaint over the phone?

Regulatory complaints cannot be filed over the phone because Florida law requires that the complaint be signed. However, you may file an unlicensed activity complaint over the phone by calling 1-800-HALT-ULA

How are complaints filed?

Complaints can be filed by printing the Complaint and the Authorization for Release of Patient Records forms below or calling 1-888 419-3456 or (850) 245-4339 and requesting by mail. Delays may be avoided by completing all sections of the forms and attaching the requested information. Complaints should be clearly written or typed, and signed.

General Healthcare Professions Complaint form (pdf – 158kb)
Psychiatric/Psychology Complaint form (pdf – 162kb)
Unlicensed Person Complaint form (pdf – 168kb)

What happens to the healthcare practitioner as a result of a complaint?

If the practitioner is found to have violated the law, the department or regulatory board may issue a citation or impose one or more of the following penalties:

  • letter of guidance
  • reprimand
  • fine
  • restriction of practice
  • continuing education probation
  • license suspension
  • license revocation

Who will be notified throughout the process?

The person filing the complaint and the healthcare practitioner will be notified periodically in writing of the status of the complaint. (It is important that the department be advised of any address change.)

Where can I get an application form?

Application (PDF)
Applications are also available on the Resources Page.

What is the initial fee for registration?

A person who wishes to register as a pharmacy technician must submit a completed application and a $105 fee to the Board of Pharmacy. The fee is composed of the following: Application processing fee of $50; initial registration fee of $50 and unlicensed activity fee of $5.00. Checks are to be made payable to the “Department of Health”. The application will be reviewed within 30 days. The application fee of $50 is non-refundable.

What is required to maintain pharmacy technician registration?

A pharmacy technician must submit a $55 biennial renewal fee and complete 20 hours of pharmacy continuing education appropriate for pharmacy technicians as required in Rule 64B16-26.103, F.A.C.

Am I required to take a state certification exam?

No. The state is registering technicians not certifying them.

How can my employer pay for my registration?

Instead of the employee providing their own credit card for payment when completing the online registration application, they will have the option to enter the ‘Other Payer Code’ to complete the application process. The application will be uploaded for processing and will stay in pending status until the employer makes the payment. Interested employers will need to register with the Florida Board of Pharmacy as an Other Payer and receive an Other Payer Code.

What laws and rules govern registered pharmacy technicians?

Florida registered pharmacy technicians are governed by Section 465.014, Florida Statutes, and Rule 64B16-26.103, 64B16-26.350, 64B16-26.351, 64B16-27.410, 64B16-27.420 and, Florida Administrative Code. Laws and Rules can also be viewed on the Resources page.

Do persons newly hired to be pharmacy technicians have a “grace period” before they need to be registered with the Board of Pharmacy?

No. However if the person is enrolled in an approved pharmacy technician training program, that person can work as a pharmacy technician without registering with the Board. Once the person has completed the training program, they must register with the Board in order to continue practicing as a pharmacy technician. Pursuant to Rule 64B16-26.351(2), F.A.C. student technicians must complete a 160 hour training course within a six month period.

May I work in a pharmacy as a technician if I plan to take the national certification exam in the future?

Applying to take the PTCB is not considered to be enrollment in a Board approved training program. You may not work as a pharmacy technician unless you are registered or enrolled in a Board approved training program. If you want to work while waiting to take the PTCB, you must be enrolled in a Board approved training program.

Will any technician certificate program be approved for technician registration in Florida?

Pharmacy technician training programs approved by the American Society of Health-System Pharmacists. Pharmacy technician training programs at institutions accredited by the Southern Association of Colleges and Schools on or before January 1, 2011. Pharmacy technician training programs approved by the Florida Commission for Independent Education (CIE) on or before January 1, 2011. Pharmacy technician training programs provided by a branch of the federal armed services for which the applicant possesses a certificate of completion on or before January 1, 2011, and Pharmacy technician training programs at institutions accredited by the Council on Occupational Education on or before January 1, 2011 are deemed approved by the board.

All other pharmacy technician training programs must be pre-approved by the board and shall contain a minimum of 160 hours of training, extending over a period not to exceed 6 months.

If I am a registered intern will I need to register as a pharmacy technician?

No, a registered intern may work as a pharmacy technician without paying a registration fee or filing an application with the board to register as a pharmacy technician.

Can I transfer my registration status from another state to Florida without having to take a Board approved training program?

You must apply for registration in Florida. If you have taken a pharmacy technician program which has been approved by the Board in accordance with 64B16-351, F.A.C. you will not have to take an additional course.

What will happen if I do not register as a technician?

You can not work as a pharmacy technician in the state of Florida effective January 1, 2010.

What happens to my registration if I cease employment as a pharmacy technician?

Nothing, the registration is good until the expiration date listed.

Do I have to report to the Department every time I change employment locations?

Health Care professionals are required to notify the Department of any change in their mailing or practice address.

How will the Department notify me when my registration is about to expire?

Renewal cards will be sent to the last mailing address of record 90 days prior to the expiration.

What are the requirements for continuing education?

Registered Pharmacy Technicians are required to obtain a minimum of 12 contact hours of continuing education (CE) of which 2 hours must be via live presentation and 2 hours must be related to the prevention of medication errors and 1 hour must be in HIV/Aids education for the first renewal if they are licensed more than 12 months before the expiration of the license.  If they are licensed less than 12 months they are only required to obtain 1 contact hour in the prevention of HIV/Aids.

Do I have to obtain credits from any particular providers?

Yes. In order to meet the CE requirements, courses must be either ACPE or Florida Board of Pharmacy approved. Any credits taken that do not meet these requirements cannot be used to satisfy CE hours.   All HIV and medication error courses must be approved by the Florida Board of Pharmacy.

What crimes or licensure discipline must be reported on the application?

All convictions, guilty pleas, and nolo contendre pleas must be reported, except for minor traffic violations not related to the use of drugs or alcohol. This includes misdemeanors, felonies, “driving while intoxicated (DWI)” and “driving under the influence (DUI).” Crimes must be reported even if they are a suspended imposition of sentence. All prior disciplinary action against any other professional licenses must be reported, whether it occurred in Florida or another state or territory.

Can a person obtain registration as a pharmacy technician if they have a misdemeanor or felony crime on their record?

Each application is evaluated on a case-by-case basis. The board considers the nature, severity, and date of offenses, as well as rehabilitation and other factors. The board cannot make a determination for approval or denial of licensure without evaluating the entire application and supporting documentation.

Do I have to report charges if I completed a period of probation and the charges were dismissed or closed?

Yes. Offenses must be reported to the board even if you received a suspended imposition of sentence and the record is now considered closed.

What type of documentation do I need to submit in support of my application if I have a prior criminal record or licensure discipline?

(1) Certified official court document(s) relative to your criminal record, showing the date(s) and circumstance(s) surrounding your arrest(s)/conviction(s), section(s) of the law violated, and disposition of the case. This would normally consist of the Complaint or Indictment, the Judgment, Docket Sheet or other documents showing the disposition of your case. This may also be referred to as the Order of Probation.

The clerk of court must certify these documents.

(2) Certified copy of document(s) relative to any disciplinary action taken against any license. The documents must come from the agency that took the disciplinary action and must be certified by that agency.

(3) A detailed description of the circumstances surrounding your criminal record
or disciplinary action and a thorough description of the rehabilitative changes in
your lifestyle since the time of the offense or disciplinary action, which would enable you to avoid future occurrences. It would be helpful to include factors in your life, which you feel may have contributed to your crime or disciplinary action, what you have learned about yourself since that time, and the changes you have made that support your rehabilitation.

Who is required to apply for the new permit?

The only exceptions to this new permitting requirement are:

  1. Stand-alone Special Parenteral/Enteral pharmacies;
  2. Special Parenteral/Enteral Extended Scope pharmacies;
  3. Pharmacies that only perform non-sterile compounding;
  4. Non-resident pharmacies

(Note: Modified II B Institutional Pharmacies who are mixing/compounding strictly for immediate use are not required to obtain this permit.)

What is the deadline to obtain this permit?

The new Special Sterile Compounding Permit must be obtained on or before March 21, 2014 in order to continue sterile compounding.

Is there an online application available?

Online applications are available for new establishments only. Existing permits must submit a paper application found at http://floridaspharmacy.gov/licensing/

Can the pharmacy continue compounding sterile products during the application process?

Pharmacies that are compounding sterile products under their current pharmacy permit may continue to do so, but must obtain the new Special Sterile Compounding Permit on or before March 21, 2014 in order to continue sterile compounding.

What is the fee for the Sterile Compounding Pharmacy permit?

There will be no fee required for existing licensees.  New establishments are required to submit $255.00 with the application.

Will the pharmacy be issued a new license number?

If you currently hold a combined Community/Special Parenteral & Enteral, or a combined Special Closed/Parenteral & Enteral permit you will also be required to apply for the Special Sterile Compounding Permit and maintain two separate permits.  Your current permit will become your Community Permit or your Special Closed Pharmacy Permit. Upon approval of your application, you will be issued a separate Special Sterile Compounding Permit. When you renew your existing permit it will be reprinted with just Community or Special Closed Pharmacy.

Can I submit a copy of the policy & procedure manual instead of answering the 36 questions listed in the application?

Do not send the policy and procedure manual to the board office.  The board office will approve the policy and procedure manual based upon answers submitted for the questions, where applicable, by using excerpts or summaries from the policy and procedure manual.

Is a separate pharmacy manger required for the new permit?

No, the existing pharmacy manager will be listed as PIC for both permits.

Is an inspection required in order for the permit to be issued?

An inspection is not required for pharmacies that currently hold a combined Community/Special Parenteral & Enteral or a combined Special Closed/Parenteral & Enteral permit. If applying for a new establishment an inspection is required and an inspector will contact you to set up an inspection date. Upon completion of a passing inspection a new permit number will be issued.

Will I need a new DEA permit for this license?

For information regarding DEA registration please contact the DEA at 1-800-667-9752 or 954-306-4654. You may also visit the DEA website at http://www.DEAdiversion.usdoj.gov

Do I have to be a licensed pharmacist to take the 20 hour initial Immunization Certification course?

If the course is taken as coursework at any time in a college of Pharmacy, it will be accepted by the Board office.

I already have a user ID and password. Why do I have to register for a new account?

We have updated our MQA Online Services Portal to be more user-friendly. Registration is a one-time process and you can use your email address or a user ID that you will easily remember to set up your account.

I’m receiving an error that my email address is already in use.

This commonly occurs when a user has already created an account. Please use the Forgot User ID link on the MQA Online Service Portal login page. If you cannot remember your password, you can select the Forgot Password link to have a new password emailed to you.

I did not receive an email with my temporary password.

Please make sure you add MQAOperations@FLHealth.gov to your trusted/allowed email address list to ensure the temporary password email does not get sent to your spam, junk, clutter or trash folders or get filtered out of your email before it is received.

If you do not receive your temporary password email within a few minutes, check your email account’s junk, spam, clutter and trash folders. If the temporary password email is not in any of these folders, make sure you entered your valid email address correctly. If your email was entered correctly, please wait at least one hour to receive the email. (NOTE: Some email systems take longer to receive emails than others. Even though we send the email immediately, it make take some time for you to receive it.)

I locked my account, how do I unlock it?

Accounts are locked after 5 failed login attempts. Please use the Forgot Password link to reset your password and log into your account.

I no longer have access to the email account I registered with.

You can update your email address by selecting the Update Account link within the MQA Online Services Portal. If you do not remember your password, please contact the MQA Customer Contact Center at 850-488-0595 for assistance in changing your email address.

Why do I have to provide my email address twice?

Your email address is initially used to create your user account. We ask for your email address a second time when you renew as part of your renewal application’s contact information; however, providing your email address on an application is optional.

Will my email address be available to the public?

The email address provided at the time of registration is private and will not be provided to the public. If you provide an email address within an application’s contact information (e.g., when renewing), the address will be saved in our licensing database and becomes public information.

I do not see the picture or a place to enter any characters under Security Measures. How can I proceed with registration?

This is a known issue with some organizational security features in Mozilla Firefox. Try using another browser, such as Google Chrome or Internet Explorer, to register for a new user account and add your license/application.

When I attempt to add my license/application to my new account, I am receiving this error message: “Entity already associated with another user.”

Please verify that you have not already added your license/application to your account. You can do this by logging into your account, looking on your dashboard and verifying you see your application or license under either Manage My License or Manage My Application. If you do not have either of those options and you are sure this is the account you originally created, then please contact the MQA Customer Contact Center at 850-488-0595 or MQAOnlineService@FLHealth.gov

My information cannot be found when I try to add my license/application to my account.

Please verify that the information you entered is correct. This includes the mailing address zip code currently on file with the Department of Health. You can find your mailing address zip code on your renewal postcard or your printed physical license. For applicants, please enter the mailing address zip code you submitted during the application process. If you are still unsure of the exact information we have on file for your license/application, please contact the MQA Customer Contact Center at 850-488-0595 or MQAOnlineService@FLHealth.gov.

Why is my mailing address zip code not working when I try to add my license?

You must enter the mailing address zip code that is currently on file with the Department of Health. You can find your mailing address zip code on your renewal postcard, your physical license or any mailed correspondence received from the Department of Health. If you are an applicant, enter the mailing address zip code you provided during the application process. If you need further assistance, please contact the MQA Customer Contact Center at 850-488-0595 or MQAOnlineService@FLHealth.gov.

I applied for a license but my application has not yet been approved. Can I add my application to my account?

Yes. When you register for a new MQA Online Services Portal account, you will be prompted to add any existing health care practitioner licenses or previously submitted applications to your account using your social security number, date of birth and mailing address zip code currently on file with the Department of Health. Follow the prompts to add your application to your account to easily submit supporting documentation and check the status of your application from your dashboard.

Can I use my mobile device to apply for a license or submit my renewal?

Yes, but please be advised that not all mobile devices are fully compatible with MQA Online Services at this time. It is recommended that you have access to a desktop or laptop computer and use either Internet Explorer, Mozilla Firefox, or Google Chrome web browsers when using the portal.

I have more than one health care practitioner license in Florida. How do I link additional licenses to my account?

Log into your MQA Online Services Portal account and select Add My License or Previous Application from the “Additional Activities” menu. Select “Yes” and follow the prompts to add your additional licenses or applications to your account using your social security number, date of birth and mailing address zip code currently on file with the Department of Health.

When I go in to renew my license, I am unable to add my license to my account again to proceed with renewal.

If you have already registered for an account and added your license, you do not need to repeat this process to renew your license. For renewal, log into your MQA Online Services Portal account and select the license you wish to renew from the Renew My License section. If your license is delinquent and you are attempting to renew, you will find your renewal options under the Manage My License dropdown menu. This should allow you to proceed with the renewal process. If you have specific renewal questions, please contact the MQA Customer Contact Center at 850-488-0595.

Why do I have to pay an extra $5 at renewal for Unlicensed Activity?

Pursuant to s. 456.065(3), Florida Statutes, a $5 fee to fund efforts to combat unlicensed activity will be assessed of each licensee upon initial licensure and at each renewal. This fee has been included in the total renewal fee and initial application fee since the law was enacted in 1992.

I submitted my renewal online but didn’t pay immediately. When I returned to my account to pay for my renewal, the renewal option was no longer available. How do I go back and submit a payment?

To submit a payment after submitting your renewal, go to Make Payment under the “Additional Activities” section to select the renewal application that is pending payment.

I changed my name on my MQA Online Services Portal account but it isn’t updated on my license. How can I make my name the same on both my online account profile and my license?

Changing your name on your MQA Online Services Portal account profile does not change your name on your health care practitioner license. To change your name on your license, you must submit a request and upload the required legal documentation showing the name change. On your MQA Online Services Portal dashboard, select Change of Name from the “Manage My License” pulldown menu and enter your name as it appears on your legal documentation. Attach/upload supporting documents, which must be one of the following:

1. A copy of a state issued marriage license that includes the original signature and seal from the clerk of the court
2. A divorce decree restoring your maiden name
3. A court order showing the name change (adoption, legal name change, federal identity change)
4. A copy of a certificate of naturalization or H1B Employment Visa (Note: Foreign applicants and/or licensees may not have state issued documents)

Any one of these will be accepted unless the department has a question about the authenticity of the document.

NOTE: Please allow 5-7 business days for your request to be processed. If you are requesting a name change outside of renewal and wish to receive a new license reflecting the name change, you must request a duplicate license and pay the $25.00 fee.

I submitted a request to change my name on my license and received my new license in the mail but my name didn’t change on my MQA Online Services Portal account. How can I make my name the same on both my license and my online account profile?

Changing your name on your license does not change your name on your MQA Online Services Portal account profile. To change your name on your MQA Online Services Portal account profile to match your name on your license, log into your account and click Update Account in the upper right hand corner of the screen.

How do I update my Practitioner Profile?

How do I update my Practitioner Profile? Log into your MQA Online Services Portal account and select Review, Update & Confirm Profile from the “Manage My License” pulldown menu. Review and make any necessary changes to your Practitioner Profile and click “Submit” to complete your update.

How do I update my address?

Login to your MQA Online Services Portal account, select Request Address Change from the “Manage My License” pulldown menu, make the necessary changes and click “Submit” to complete your update.

How do I request a duplicate license?

Log into your MQA Online Services Portal account and select Request Duplicate License from the “Manage My License Information” pulldown menu. Review your changes and click “Submit.” Select “Pay Now” to pay the $25.00 fee with a valid credit card.

NOTE: You should receive your duplicate license in the mail in approximately 5-7 business days after your order is complete and your payment is received. If your profession is pending renewal or in a current renewal cycle, you may be asked to renew your license instead of being issued a duplicate license.

How do I change my name?

Log into your MQA Online Services Portal account and select Change of Name from the “Manage My License” pulldown menu and enter your name as it appears on your legal documentation. Name changes require legal documentation showing the name change. Attach/upload supporting documents, which must be one of the following:

1. A copy of a state issued marriage license that includes the original signature and seal from the clerk of the court
2. A divorce decree restoring your maiden name
3. A court order showing the name change (adoption, legal name change, federal identity change)
4. A copy of a certificate of naturalization or H1B Employment Visa (Note: Foreign applicants and/or licensees may not have state issued documents)

Any one of these will be accepted unless the department has a question about the authenticity of the document.

NOTE: Please allow 5-7 business days for your request to be processed. If you are requesting a name change outside of renewal and wish to receive a new license reflecting the name change, you must request a duplicate license and pay the $25.00 fee.

How do I check the status of my application?

Log into your MQA Online Services Portal account and select Check Application Status from the “Additional Activities” menu. Find the application you wish to check the status of from the list of outstanding/pending applications. This list will provide any deficiencies noted and allow you to generate a list of the required documentation, which will be sent to your email address.

How do I change the status of my license to retired?

Log into your MQA Online Services Portal account and select Request Retired Status during renewal or Request Retired Status after Expiration Date outside of renewal from the “Manage My License” pulldown menu.

How do I change the status of my license to inactive?

During Renewal:
Log into your MQA Online Services Portal account and select Request Inactive Status from the “Manage My License” pulldown menu.

After Expiration:
Log into your MQA Online Services Portal account and select Request Inactive Status after Expiration Date from the “Manage My License” pulldown menu.

NOTE: Your license will remain on inactive status for a two year period and must be renewed prior to the expiration date. Reactivation of your license will require verification that you have completed the required continuing education during the period you have been inactive. Licenses that have been inactive for over 4 years must provide proof of employment during their inactive status. Employment does not have to have been in Florida. Licensees who have been inactive for over 4 years and have not been employed during that time must complete a Florida Board approved remedial course.

How do I send you the supporting documents for my application?

Please follow the steps below to attach/upload your supporting documentation to your health care practitioner license application: Log into your MQA Online Services Portal account and select Check Application Status from the “Additional Activities” menu and find the application you wish to upload documents to from the list of outstanding/pending applications. This list will provide any deficiencies noted and allow you to generate a list of the required documentation, which will be sent to your email address.

How do I make a payment for a previously submitted application or renewal?

Log into your MQA Online Services Portal account and select Make Payment from the “Additional Activities” menu. Select the applications and/or miscellaneous charges you wish to pay for and press “Next” to continue. If paying by Credit Card, enter your card information into the fields and press “Process” to submit your payment. If paying by Other Payer Code, select Other Payer Code and enter the unique code provided to you by your employer or educational institution.

How do I view my exam results?

Log into your MQA Online Services Portal account and select View Exam Results from the “Additional Activities” menu. Click on an exam status from the list for detailed information about the exam.

How do I change my name?

Name changes require legal documentation showing the name change. Please submit a request including your full name as it appears on your license, profession, license number, your new name, your date of birth, the last four digits of your social security number, and your signature. Attach supporting documents, which must be one of the following:

  1. a copy of a state issued marriage license that includes the original signature and seal from the clerk of the court
  2. a divorce decree restoring your maiden name
  3. a court order showing the name change (adoption, legal name change, federal identity change)

    Any one of these will be accepted unless the Department has a question about the authenticity of the document. A social security card is not considered legal documentation. If you wish to receive a new license that reflects the name change, you must request a duplicate license. Mail your request to:

Division of Medical Quality Assurance
Licensure Support Services
P.O. Box 6320
Tallahassee, Florida 32314-6320

If you need to change your name, and you prefer to renew online, please submit your name change request by mail and allow 5-7 business days processing time before you renew online.

How do I request a refund?

You must submit your request in writing. Mail or fax your signed request to the Board Office. Please visit our Contact Information page for the mailing address and fax number.

How do I request a License Verification/Certification

Make cashier’€™s check or money order payable to the Board/Council to be researched, in the amount of $25.00, for each verification requested.

  • Include name and address where verification is to be sent
  • Verification of Licensure order form
  • Non-Licensure Verification order form Mail your request and fee to:

Division of Medical Quality Assurance Licensure Support Services
Attn: License Verifications
P.O. Box 6320
Tallahassee, FL 32314-6320

Other Important Information:

  • Requests for licensure verification received without the appropriate fee will be returned unprocessed to the sender.
  • The Division of Medical Quality Assurance cannot guarantee your verification will meet the deadlines for other State Boards. The current processing time for licensure verifications is approximately 10 days from receipt. Please check your deadline dates before you submit your verification request.
  • Release forms from the licensees are not required for verifications.

Exemptions: Financial information, medical information, school transcripts, examination questions, answers, papers, grades and grading keys, are confidential and exempt forms pursuant to Section 119.071, Florida Statutes, and will be withheld pursuant to Section 456.057, Florida Statutes. Social Security numbers will also be redacted pursuant to 42 U.S.C. 405(c)(2)(C) (vii)(1).

How do I request document certification?

If you need a written statement on a public record attesting to the record’€™s genuineness or that it is a true and correct copy, you may fill out the Online Request Form. Be sure to indicate you need a certified copy of the request form. A $25 fee will be charged, in addition to the public record Fees and Charges. Visit our Public Records page for information on how to request certified documents by mail.

How do I look up a license?

You may visit our online License Verification page. You may utilize this service to see the status of your providers license and whether there are any disciplinary cases or public complaints against the licensee.

How do I print a confirmation of License?

You can print a confirmation of license through the Practitioner Login feature of MQA Services. The confirmation is available up to 30 days after you submit your online renewal request. After logging into the system with your User ID and password, select Print Confirmation of License from the navigation bar located on the left.

How do I report unlicensed activity?

Visit our Enforcement Website to download and complete our Unlicensed Activity Complaint Form. Before completing your complaint form, please be sure to review all instructions provided on the first page.

How do I file a complaint?

  • Visit our Enforcement website  and select the appropriate complaint form.
  • Review complaint form instructions on the first page of the complaint form.
  • Fill out all sections of the form and print. Sign complaint form and attach the requested information.
  • Mail complaint form and attachments to:Mailing Address: Department of Health Consumer Services Unit
    4052 Bald Cypress Way Bin C-75
    Tallahassee, FL 32399-3260
    Phone: 850-488-0796

    You may also e-mail us at: MQA_ConsumerServices@doh.state.fl.us

Note: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this e-mail address. Instead, contact this office by phone or in writing.

How do I view and update my Practitioner Profile ?

You can view, confirm, or make changes to the information that will be published in your practitioner profile by logging in to the Practitioner Login page. In carrying our legislative mandate to publish practitioner profiles, we want to ensure the information that we publish is accurate. Accordingly, we ask that you please review your profile for any changes, corrections, and/or omissions. If you see the statement “The practitioner did not provide this mandatory information€”, please provide that information. We will not accept curriculum vitae or resumes in place of you providing specific information. Changes, excluding education and training, year began practicing, and liability claims, can be made to your profile electronically by following the instructions below. You may also submit changes by mail to:

Department of Health Licensure Support Services
4052 Bald Cypress Way, Bin C-10
Tallahassee, Florida 32399-3260

Please note that Section 456.042, Florida Statutes, requires practitioners to update profile information within 15 days after a change of an occurrence in each section of your profile. Attention Newly Licensed Practitioners Chapter 456.041(7), Florida Statutes (link), requires you to submit changes to the department within thirty (30) days from receipt of notice. If you do not make changes within thirty (30) days, your profile will be automatically published. Once you have completed your review and made any necessary corrections, click on “Confirm Changes”€. The Practitioner Confirmation Page will display the information that will be published online, at which time you must “Confirm” the profile again before the changes will be implemented.

Note: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Review the Status of my Application

You may check the status of your application in real time via our Online Services, using your User ID and password. If you lose your User ID and password, contact Licensure Support Services at (850) 488-0595 to get this information.

How do I record my intern hours?

Intern hours are recorded on the Internship Affidavit Report form attached to the application.

How do I find a profile?

Profiles can be accessed by on our License Verification screen. If the health professional is licensed in one of profiled professions, a “Practitioner Profile” tab will be available.

How do I view and update my profile?

You can view, confirm, or make changes to the information that will be published in your practitioner profile by logging in. In carrying our legislative mandate to publish practitioner profiles, we want to ensure the information that we publish is accurate. Accordingly, we ask that you please review your profile for any changes, corrections, and/or omissions. If you see the statement “€œThe practitioner did not provide this mandatory information”€, please provide that information. We will not accept curriculum vitae or resumes in place of you providing specific information.

Changes, excluding education and training, year began practicing, and liability claims, can be made to your profile electronically by following the instructions below.

You may also submit changes by mail to:

Department of Health Licensure Support Services
4052 Bald Cypress Way, Bin C-10
Tallahassee, Florida 32399-3260

Please note that Section 456.042, Florida Statutes, requires practitioners to update profile information within 15 days after a change of an occurrence in each section of your profile. Attention Newly Licensed Practitioners Section 456.041(7), Florida Statutes, requires you to submit changes to the department within thirty (30) days from receipt of notice. If you do not make changes within thirty (30) days, your profile will be automatically published. Once you have completed your review and made any necessary corrections, click on “Confirm Changes”€. The Practitioner Confirmation Page will display the information that will be published online, at which time you must €”Confirm”€ the profile again before the changes will be implemented.

Note: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

How do I request a declaratory statement?

Any substantially affected person (i.e. a licensee or applicant) may seek a Declaratory Statement. Declaratory statements regarding an opinion of a board, or the department when there is no board, as to the applicability of a statutory provision, or of any rule or order of the board, or department when there is no board, as it applies to the licensees particular set of circumstances, pursuant to Section 120.565, Florida Statutes. The petition seeking a declaratory statement must state with particularity the licensees set of circumstances and must specify the statutory provision, rule, or order that the licensee believes may apply to the set of circumstances.

How do I get a list of practitioners by county?

To view a list of actively licensed practitioners, use the License Verification Search and select the county and profession from the drop-down list.

How do I get a practitioner’s disciplinary history?

You can request a practitioner’s disciplinary history from our Public Records website under Disciplinary Records.

How do I become a board member?

Board members are appointed by the governor and confirmed by the Senate. You may apply by contacting the Governor’€™s Appointment Office, LL10 The Capitol, Tallahassee FL 32399-0001; or by calling (850) 488-2183.

How do I get a board’s agenda?

By visiting the board’s meetings page. Scroll to the bottom of the page and click on either past or upcoming meetings. Review the meeting dates to locate the agenda you need, and the board’s agenda should be posted on the right under Materials.